Important Reminder: Prescription or Supporting Documentation Required
Before any order is considered complete and before equipment can be released or shipped, a valid prescription and/or supporting medical documentation must be submitted to and approved by GoodSleep Healthcare Solutions.
The U.S. Food and Drug Administration classifies CPAP, BiPAP, Bi-Level devices, complete/assembled CPAP masks, and humidifiers as Class II Medical Devices. As required by federal regulations, a valid prescription must be on file prior to shipment of these products to any U.S. address.
Customers may place orders prior to submitting a prescription; however, orders will remain on hold and will not ship until all required documentation has been received, reviewed, and approved.
Whenever applicable, therapy devices (including CPAP machines) will be programmed according to the prescription settings provided by the prescribing physician prior to shipment.
Refund & Cancellation Policy
Purchasing a PAP device, CPAP machine, BiPAP machine, mask, humidifier, or related prescription-required equipment without providing valid prescription documentation may result in delays, cancellation, or additional processing requirements.
If a customer requests cancellation or refund of an order due to failure to provide the required prescription or supporting documentation, a 20% restocking fee will apply.
All refund or cancellation requests must be submitted in writing via email. Refund requests may be emailed to:
📧 info@goodsleephealthcaresolutions.com
Please include:
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Full Name
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Order Number
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Phone Number
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Reason for Request
Refund requests submitted through social media, text message, phone calls, or third-party platforms may not be accepted or processed.
GoodSleep Healthcare Solutions reserves the right to deny refunds, cancellations, or returns that do not comply with company policies, FDA regulations, sanitation standards, or prescription verification requirements.
Important Notes
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Orders requiring prescriptions are not considered finalized until all required documentation has been received and approved.
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Failure to provide required documentation within a reasonable timeframe may result in automatic order cancellation.
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Certain medical equipment may be non-returnable once opened, used, configured, or shipped due to health and sanitation regulations.
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Shipping timelines begin only after prescription verification and approval have been completed.
If you DO have your prescription
Email it to: info@goodsleephealthcaresolutions.com
Fax it to: 1-877-522-3434
If you DO NOT have your prescription
Common Prescription Questions
Q) Who can write my prescription for CPAP or Bi-PAP/BiLevel supplies?
A) Commonly, your sleep physician or primary care physician (family doctor) will provide your CPAP prescription however these prescriptions may also be written by the following:
- D.O. (Doctor of Osteopathy)
- Psychiatrist
- P.A. (Physicians Assistant)
- N.P. (Nurse Practitioners)
- Dentist
Items that DO NOT require a prescription.
CPAP Mask Assembly Kits
CPAP Masks without headgear: These include everything except the headgear straps (remember you can add the headgear to make a complete CPAP mask)
CPAP Mask Parts: Cushions, Headgear, Accessories
CPAP Machine Parts: CPAP Hose/Tubing, Filters, Water Chambers, Parts, etc.
Comfort Items: Tube covers, moisturizers, comfort pads, etc