Prescription (RX) Requirements, Order Processing, Cancellation & Refund Policy

At GoodSleep Healthcare Solutions, we are committed to providing medical equipment in compliance with applicable federal and state laws, regulations, manufacturer requirements, and industry standards. Certain products sold on our website, including but not limited to CPAP machines, BiPAP devices, PAP therapy equipment, and other designated medical devices, require a valid prescription and/or supporting documentation before they may be dispensed or shipped.

Customer Responsibility

Customers are solely responsible for reviewing all product information, purchase requirements, and prescription requirements before placing an order.

Prescription-required products are clearly identified throughout our website, including but not limited to:

Prescription-required notices displayed near the product purchase area.
Prescription-required indicators within product descriptions.
Product-specific disclosures.
Links directing customers to this Prescription Policy.
Additional notifications provided throughout the shopping and checkout process.

By placing an order for a prescription-required product, the customer acknowledges and agrees that they have reviewed, understood, and accepted all prescription requirements applicable to the product being purchased.

Failure to read, review, understand, locate, or notice posted prescription requirements does not relieve the customer of their responsibility to comply with those requirements.

Prescription Documentation Requirements

Customers purchasing prescription-required products must provide all required documentation before the order can be approved for fulfillment and shipment.

Documentation must be:

Valid and current.
Issued by a licensed and authorized healthcare provider.
Legible and complete.
Applicable to the product being purchased.
Compliant with all applicable regulatory and manufacturer requirements.

GoodSleep Healthcare Solutions reserves the right to reject, request clarification of, or request replacement documentation if submitted documentation is incomplete, invalid, illegible, expired, or otherwise insufficient.

Order Processing & Payment Authorization

Once an order is submitted, GoodSleep Healthcare Solutions immediately begins various order processing activities, which may include:

Payment processing and merchant services.
Fraud prevention and verification procedures.
Inventory allocation and reservation.
Compliance review.
Prescription verification.
Order management.
Administrative processing.
Customer service support.

Payment authorization and/or payment processing occurs at the time an order is placed and does not guarantee immediate shipment, fulfillment, or approval of the order.

For prescription-required products, shipment is contingent upon receipt, review, and approval of all required documentation.

Orders requiring prescription documentation will remain on hold until all required documentation has been received and approved.

Under no circumstances will GoodSleep Healthcare Solutions knowingly dispense or ship prescription-required equipment without the documentation required by law and company policy.

Orders Submitted Without Required Prescription Documentation

Customers who place orders for prescription-required products without providing the required documentation acknowledge that their order may be delayed, placed on hold, canceled, or otherwise suspended pending receipt of the necessary documentation.

GoodSleep Healthcare Solutions reserves the right, at its sole discretion, to:

Place the order on hold.
Request additional documentation.
Request corrected documentation.
Cancel the order.
Approve or deny refund requests in accordance with this policy.
Refuse fulfillment when documentation requirements are not satisfied.

The inability or unwillingness of a customer to provide required prescription documentation does not create an obligation for GoodSleep Healthcare Solutions to dispense or ship regulated medical equipment.

Cancellation, Refunds & Administrative Processing Fee

Customers are expected to review all prescription requirements before placing an order.

If a customer places an order for a prescription-required product and later requests cancellation or a refund because they failed to submit the required prescription documentation, failed to obtain a prescription, submitted unacceptable documentation, changed their mind regarding the purchase, or otherwise failed to satisfy the prescription requirements associated with the order, any approved refund may be subject to a cancellation/restocking fee of up to 20% of the order total.

This fee is not a penalty. It is intended to partially recover costs incurred after an order has been placed, including but not limited to:

Payment processing fees.
Merchant service fees.
Fraud screening costs.
Administrative labor.
Compliance review.
Prescription verification efforts.
Inventory allocation and reservation.
Order management expenses.
Customer support resources.
Other operational expenses associated with processing the order.

Customers acknowledge that failure to review product requirements, failure to submit required documentation, or a decision not to proceed with obtaining a prescription does not eliminate these costs once the order has entered the processing workflow.

Refund Eligibility

Refund requests are reviewed on a case-by-case basis.

GoodSleep Healthcare Solutions reserves the right to approve, deny, reduce, adjust, or condition any refund request based upon the circumstances of the transaction, applicable laws, merchant processing requirements, compliance obligations, and operational costs incurred.

Any exception granted by GoodSleep Healthcare Solutions shall be considered a one-time courtesy and shall not constitute a waiver of this policy or establish any future obligation.

Company Discretion

GoodSleep Healthcare Solutions reserves the right to review and evaluate every order individually and to determine, in its sole discretion, whether an order should be processed, placed on hold, canceled, refunded, or denied based upon the information available and the customer's compliance with applicable requirements.

Customer Acknowledgment & Agreement

By accessing this website, creating an account, submitting an order, providing payment information, completing a purchase, or otherwise engaging in any transaction with GoodSleep Healthcare Solutions, the customer expressly acknowledges, represents, warrants, and agrees that:

The customer has read or had the opportunity to read all applicable website policies, disclosures, notices, warnings, product descriptions, prescription requirements, purchase requirements, and terms governing the transaction prior to placing an order.
The customer is solely responsible for reviewing and understanding all product requirements before purchasing any product offered through this website.
Prescription requirements are clearly disclosed throughout the website, including but not limited to product listings, product descriptions, prescription notices, checkout disclosures, policy references, and other website communications.
Certain products require valid prescription documentation and may not be dispensed, fulfilled, or shipped until all required documentation has been received, reviewed, verified, and approved by GoodSleep Healthcare Solutions.
The customer understands that payment authorization, payment processing, payment capture, or order confirmation does not constitute acceptance of an order and does not guarantee product availability, fulfillment, shipment, or delivery.
Orders may be delayed, suspended, placed on hold, denied, canceled, or otherwise affected due to missing, incomplete, invalid, expired, illegible, insufficient, or unapproved prescription documentation.
The customer is solely responsible for obtaining and providing all documentation required to satisfy prescription requirements and applicable regulatory obligations.
Failure to review product requirements, failure to read website disclosures, failure to understand prescription requirements, failure to obtain a prescription, failure to submit required documentation, failure to monitor communications, or failure to comply with company policies shall not relieve the customer of any responsibility, obligation, fee, cost, requirement, or condition associated with the transaction.
Any approved refund arising from the customer's failure to satisfy prescription requirements, provide required documentation, or otherwise complete the transaction may be subject to a cancellation, administrative processing, and inventory allocation fee of up to twenty percent (20%) of the order total as provided in the Company's policies.
GoodSleep Healthcare Solutions reserves the right, at its sole discretion and to the fullest extent permitted by applicable law, to approve, deny, suspend, hold, refuse, limit, cancel, terminate, or otherwise modify any order, transaction, account, refund request, customer relationship, or fulfillment decision.
The customer agrees to be bound by all website policies, including but not limited to the Terms & Conditions, Prescription Policy, Cancellation & Refund Policy, Shipping Policy, Privacy Policy, and any other policies, disclosures, notices, requirements, or conditions published on the website at the time an order is placed.
The customer's use of the website, placement of an order, submission of payment, or completion of a transaction constitutes the customer's affirmative acceptance of and agreement to all such policies and requirements, whether or not the customer has reviewed them in their entirety.
Electronic records, website records, transaction records, order records, payment records, customer communications, system-generated records, and other business records maintained by GoodSleep Healthcare Solutions shall be deemed accurate evidence of the customer's actions, acknowledgments, agreements, and acceptance of applicable policies and terms.
The customer acknowledges that GoodSleep Healthcare Solutions is legally prohibited from dispensing or shipping prescription-required medical equipment without receipt and approval of required documentation and that no exception shall be made based upon customer oversight, misunderstanding, failure to review website disclosures, urgency of need, travel plans, inconvenience, or any other circumstance.

BY PLACING AN ORDER THROUGH THIS WEBSITE, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ OR HAD THE OPPORTUNITY TO READ ALL APPLICABLE POLICIES, DISCLOSURES, TERMS, CONDITIONS, REQUIREMENTS, FEES, AND PURCHASE OBLIGATIONS; UNDERSTAND THEIR RESPONSIBILITIES AS A PURCHASER; AND AGREE TO BE LEGALLY BOUND BY ALL TERMS GOVERNING THE TRANSACTION.

Prescription Submission Options

If You Already Have a Prescription

Please send your prescription to us using one of the following methods:

Email

info@goodsleephealthcaresolutions.com

Fax

1-877-522-3434

If You Do Not Have a Prescription

If you need assistance obtaining a prescription, please contact us:

Phone

940-465-3822

Email

info@goodsleephealthcaresolutions.com

Frequently Asked Prescription Questions

Who Can Write a Prescription for CPAP or BiPAP/BiLevel Equipment?

In most cases, your sleep physician or primary care physician (family doctor) can provide a prescription for CPAP or BiPAP therapy. Prescriptions may also be written by other licensed healthcare professionals authorized under applicable law, including:

Doctor of Osteopathic Medicine (D.O.)
Psychiatrist
Physician Assistant (P.A.)
Nurse Practitioner (N.P.)
Dentist

Products That Do Not Require a Prescription

The following items may generally be purchased without a prescription:

CPAP Mask Assembly Kits

Complete mask assembly kits that do not include prescription-required components.

CPAP Masks Without Headgear

These include all mask components except the headgear straps. Headgear may be purchased separately to complete the mask system.

CPAP Mask Replacement Parts

Mask Cushions
Headgear
Frame Components
Mask Accessories

CPAP Machine Replacement Parts

CPAP Tubing / Hoses
Filters
Water Chambers
Replacement Parts

Comfort & Convenience Items

Hose Covers
Moisturizers
Comfort Pads
Cleaning Accessories
Other CPAP Comfort Products

Important Notice

Federal law requires a valid prescription for the purchase of CPAP machines, APAP machines, BiPAP devices, and certain other prescription-regulated respiratory equipment.

Orders for prescription-required products will not be shipped until all required documentation has been received, reviewed, and approved by GoodSleep Healthcare Solutions.

Customers are responsible for reviewing product requirements before placing an order.